Returns Policy

Anyone may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

One should expect to receive the refund within four weeks of giving the package to the return shipper, however, in many cases, someone will receive a refund more quickly. This period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes us to process the return once we receive it (3 to 5 business days), and the time it takes depending on bank to process our refund request (5 to 10 business days).

If oneneeds to return an item, simply login to the account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify the customer via e-mail of the refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When someone places an order, we will estimate shipping and delivery dates for the customer based on the availability of the items and the shipping options that the customer chooses. Depending on the shipping provider one may choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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